Shipping and Delivery Policy
At Sashainfinity, we are dedicated to providing seamless access to our online courses and educational services. Since our offerings are digital in nature, this Shipping and Delivery Policy outlines the process for accessing purchased courses, expected timelines, and troubleshooting procedures in case of any issues.
1. Course Delivery Process
Sashainfinity offers digital educational content that is delivered online via our Learning Management System (LMS). Upon successful enrollment and payment confirmation, users will be granted access to the course materials. The steps involved in delivery are:
Course Enrollment: After purchasing a course, an automated email with login credentials and access details will be sent to the registered email ID.
Immediate Access: In most cases, course access is granted instantly after payment is processed.
Dashboard Availability: Users can access their courses anytime via their personal account on the Sashainfinity platform.
2. Delivery Timelines
Since our courses are fully digital, there is no physical shipping involved. Delivery times vary based on the following scenarios:
Instant Access: If the course is a pre-recorded program, access is provided immediately after payment confirmation.
Scheduled Courses: If the course includes live sessions, users will receive access details at least 24 hours before the scheduled start time.
Delayed Access: If there is a system issue or payment processing delay, access will be granted within 48 hours of confirming the payment.
3. Non-Delivery Scenarios & Troubleshooting
If users do not receive access to their purchased course, the following steps should be taken:
Check Email & Spam Folder: Course access details are sent to the registered email; sometimes, they may be filtered into spam.
Login Issues: If unable to log in, users should reset their password or contact support.
Technical Errors: If access is not granted within 48 hours, users should reach out to our support team at support@sashainfinity.com with their transaction details.
4. Course Format & Access Restrictions
Courses are provided in video, PDF, and interactive formats, depending on the course structure.
Users can access the course materials anytime during the course validity period.
Course access is non-transferable, and sharing login credentials with others is strictly prohibited.
5. Refund & Cancellation Related to Course Delivery
If a user accidentally purchases the wrong course, they must report the issue within 24 hours to request a transfer or refund, as per the Cancellation & Refund Policy.
Refunds are not applicable if a user has accessed a significant portion of the course content.
If technical issues prevent a user from accessing a course and cannot be resolved, a refund or course transfer may be provided upon verification.
6. Changes to This Policy
Sashainfinity reserves the right to modify this Shipping and Delivery Policy at any time. Updates will be published on our website, and users are encouraged to review this section periodically.
7. Contact Us
For any shipping and delivery-related concerns, users can reach out to our support team:
Email: support@sashainfinity.com
By purchasing and accessing our courses, users acknowledge and agree to the terms of this Shipping and Delivery Policy.